Shipping / Delivery
Shipping & Handling
Standard and Urgent Delivery Within Singapore
Here is our Delivery Fees Schedule for all products other than furniture. For ease of calculation we charge based on the final purchase amount of your Order.
Local Courier Delivery
|Free Delivery For Purchases Above $X|
Note: Due to a special arrangement, all COMBI strollers, car seats and baby chairs are given Free Local Delivery regardless of their price.
Local Courier Delivery of Small Items
If the item(s) in your Order do not weigh more than 5kg and the total dimensions (length + breadth + height) are not more than 60cm, and can be delivered using the van service, the delivery charge will be based on the "Small Items Courier Delivery" charge of $7.
As our delivery charges are standardised in the Shopping Cart, the higher charge of $16 will be first automatically imposed for the choice of Local Islandwide Courier Delivery. We will then review all Orders that have been placed, and make refunds on the Shipping Charge if the combined dimensions and weight of your Order qualifies for the "Small Items Courier Delivery" charge of $7. The refund will be made in the same method of payment as your payment was made, so if you choose to make payment using bank transfer, we will make our refund to you also using bank transfer, and if you had chosen to pay via PayPal, we will also refund you through PayPal.
If you prefer that we amend your Shopping Cart before you proceed to make payment, kindly do give us a call for us to amend your online Order and also organise a delivery for you at the lower "Small Items Courier Delivery" charge of $7.
Please allow 2-14 working days for local courier deliveries although we'll always try our best to deliver your Order as soon as we can.
If you require urgent delivery, please refer to the next section for details.
URGENT Local Courier Delivery
If you need your Order delivered urgently and the Order is in stock, the Order will be delivered to you in 2 work days upon confirmation of payment made. The total charge for Urgent Delivery will range from $30 to $50, depending on the size of your Order in total.
However, you will only need to top up your delivery charge for the Urgent Delivery service if your purchase exceeds amount stated in the above for the total size of the Order. For example, if the size of your Order is categorised under "Small Items" in our Delivery Fees Schedule above, your puchase is above $150, and the total Urgent Delivery charge is $30, you will only need to top up $23 for the Urgent Delivery service. The first $7 is on us, since your Order exceeds $150. Please do Contact Us should you need more information and we'd be most happy to serve!
Our system is not able to calculate international shipping at the moment so we'll need to bill you manually. Please email us to check the shipping charges. If you have already placed your order, we will contact you to provide you with the various shipping options available for the size of your Order, and your destination, using the contact information you have on file with us. Once you have selected the shipping option you prefer, we will then send you an invoice for the shipping charge and then send out the Order once your payment has been made.
Please note that all items can be subjected to customs inspection, which could require additional time. Please note that customers are responsible for paying any taxes, duties, or custom fees charged by local governments.
We will hold back an international order until all items in that order are in stock to avoid incurring additional charges on partial shipment. We will seek your instructions if and when stocks are delayed or out of stock. If you prefer to, we will then make a full refund to you if the waiting time for an item that is not in stock is too long.
Bulky / Oversized Items
Some large and oversized items i.e. strollers, car seats, cribs etc. which are clearly identified on our site have their own unique shipping and handling costs. They are not subjected to the shipping charge grid above. For customers who are interested in purchasing these items, please check with us via email on the respective oversized shipping charges to your specific country destination. We will handle your orders separately.
For your convenience, we do offer express, priority and door-to-door DHL International shipping. Please email us for details.
Baby Meadows does not charge any customs duties on International shipments, however we cannot guarantee that customs charges will not be applicable to your package when it reaches your country. We are required by law to declare the contents of international packages to state the full value of the shipment, even if the package contains a gift. We are not responsible for these charges and cannot provide estimates as to what these charges may be. You may wish to contact your local customs office or post office for further information.
As soon as we ship your order, we'll send you an email to let you know it's on the way. We'll also give you a tracking number and a URL for you to check on the status of the shipping. If it's easier for you, please feel free to call our customer service or email us to help you check on the status of your order.